FAQs

If you need help, we have a list of frequently asked questions and answers. We strive to give you the best buying experience possible. Click a question below to view the answer.

How can I change something for my order?

- If you need to make changes to your order, please contact us immediately, you can call us @ 6909 5838
- We do not accept last minutes changes before delivery. We usually process orders within 2-4 hours, and once we have processed your   order, we will be unable to make any changes.

How can I pay for my order?

- We accept Visa, MasterCard, and American Express credit and debit cards supported by PayPal online.
- We accept bank transfer, please transfer to our DBS Current Account 018-905053-0.
- We accept cash and nets at our shop front.

Does your product come with warranty?

- FSL lighting product sold comes with 2 years carry in warranty for residential usage. (Excluding Light bulb)
- FSL lighting product sold comes with 1 years carry in warranty for commercial usage.
- Other lighting product comes with 1 year carry in warranty for residential and commercial usage.
- All branded merchandise product warranty will follow branded merchandise warranty term & conditions.
- All other accessories & lighting accessories does not comes with any warranty.
- Proof of purchase must be present for carry in warranty claim.
- All products send in for warranty claim must be in good condition & accepted by Homebox Pte Ltd representative's.
- Homebox Pte Ltd reserved the rights to reject any carry in warranty product claim if it does not qualify.

Warranty does not cover the warranty:

- Normal wear & tear, corrosion, rusting or stain and faulty installation mishandling.
- Damage arising due to act of god, accident, misuse or untrained personal.
- LED driver (power supply), LED strip, remote control, all lighting accessories, track rail, non lighting & non electrical appliances.

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