If you need help, we have a list of frequently asked questions and answers. We strive to give you the best buying experience possible. Click a question below to view the answer.
How can I change something for my order?
- If you need to make changes to your order, please contact us immediately, you can call us @ 6909 5838 - We do not accept last minutes changes before delivery. We usually process orders within 2-4 hours, and once we have processed your order, we will be unable to make any changes.
How can I pay for my order?
- We accept Visa, MasterCard, and American Express credit and debit cards supported by PayPal online. - We accept bank transfer, please transfer to our DBS Current Account 018-905053-0. - We accept cash and nets at our shop front.
Does your product come with warranty?
- FSL lighting product sold comes with 2 years carry in warranty for residential usage. (Excluding Light bulb) - FSL lighting product sold comes with 1 years carry in warranty for commercial usage. - Other lighting product comes with 1 year carry in warranty for residential and commercial usage. - All branded merchandise product warranty will follow branded merchandise warranty term & conditions. - All other accessories & lighting accessories does not comes with any warranty. - Proof of purchase must be present for carry in warranty claim. - All products send in for warranty claim must be in good condition & accepted by Homebox Pte Ltd representative's. - Homebox Pte Ltd reserved the rights to reject any carry in warranty product claim if it does not qualify.
Warranty does not cover the warranty:
- Normal wear & tear, corrosion, rusting or stain and faulty installation mishandling. - Damage arising due to act of god, accident, misuse or untrained personal. - LED driver (power supply), LED strip, remote control, all lighting accessories, track rail, non lighting & non electrical appliances.
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